Shipping Information
1. A confirmation email of your order details will be sent to you once received.
2. A tracking number will be sent to you by email once your item is shipped out.
3.If you need help in tracking your package, please PM or email us at ketiestory@gmail.com
4.To check shipping details, please see the following table.
Region Cost (based on the actual paid amount) Processing Time Delivery Time
Free shipping on orders over $99
USA
Free shipping on orders greater or equal to $99, otherwise the cost of the shipping is $12
Shipping Time: 6-19 Business Days | Small size package
Shipping Time: 14-39 Business Day | Large size package
Other Countries
Free shipping on orders greater or equal to $99, otherwise the cost of the shipping is $18
Shipping Time: 14-39 Business Day
All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
NOTE
1. The delivery time does not include the processing time required (which is usually 3-5 Business days)
2. We can NOT deliver PO Boxes and Military Addresses (APO, FPO).br> 3. Before you place your order, please confirm the shipping address, as later changes may result in additional charges.
Customs and Import Duties
On occasion, additional customs or import duties cannot be avoided. If you do incur charges, please do not hesitate to contact us at ketiestory@gmail.com
· Please send us a copy of the customs duties receipt via email.
· A refund will be processed within 3-5 Business days of receiving your receipt.