Please click "Sign in" at the top of the site, and click "Forgot your password?" Under the login box, please enter your email address, and we will send an email to help you reset your password.

  • Usually, we offer international shipping on orders made on our official website at this time.
  • AND shipping to addresses within the United States, UK, and Europe.
  • Please get in touch with our customer service(email: ketiestory@gmail.com)  for more information on how our products can be shipped to your designated country.
  • We often start processing your order within 24 hours after receiving your order.
  • Please send us an email with all the necessary information or give us a email (email: ketiestory@gmail.com) stating you wish to cancel your order.
  • If your order hasn't been placed yet, you could change it directly in your shopping cart by yourself.
  • After you submit the order if you want to change it, such as change the shipping address, change the color or product, etc, please get in touch with our Customer service  (email: ketiestory@gmail.com) timely, we will get back to you within 24 business hours.
  • If you have received a defective or stained item or a wrong item you did not order, please get in touch with our Customer service (email: ketiestory@gmail.com) timely, we will get back to you within 24 business hours. And you can also contact us via Live Chat on business days.
  • When sending the message, please enclose the order number, a description of the issue, and a few clear photos to show us the exact problem.
  • Please make sure not to return anything before sending the message so we can better process the order for you. We will get back to you as soon as possible.